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Conceptual Models: Core to Good Design (Synthesis Lectures on Human-Centered Informatics), by Austin Henderson, Jeff Johnson
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People make use of software applications in their activities, applying them as tools in carrying out tasks. That this use should be good for people--easy, effective, efficient, and enjoyable--is a principal goal of design. In this book, we present the notion of Conceptual Models, and argue that Conceptual Models are core to achieving good design. From years of helping companies create software applications, we have come to believe that building applications without Conceptual Models is just asking for designs that will be confusing and difficult to learn, remember, and use.
We show how Conceptual Models are the central link between the elements involved in application use: people's tasks (task domains), the use of tools to perform the tasks, the conceptual structure of those tools, the presentation of the conceptual model (i.e., the user interface), the language used to describe it, its implementation, and the learning that people must do to use the application. We further show that putting a Conceptual Model at the center of the design and development process can pay rich dividends: designs that are simpler and mesh better with users' tasks, avoidance of unnecessary features, easier documentation, faster development, improved customer uptake, and decreased need for training and customer support.
Table of Contents: Using Tools / Start with the Conceptual Model / Definition / Structure / Example / Essential Modeling / Optional Modeling / Process / Value / Epilogue
- Sales Rank: #1438571 in Books
- Published on: 2011-12-12
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .25" w x 7.50" l, .45 pounds
- Binding: Paperback
- 110 pages
Most helpful customer reviews
3 of 3 people found the following review helpful.
A welcome addition to the body of rigorous thinking, planning and documentation design teams bring to advanced development
By mindcentric
"Conceptual Models" came highly recommended by Hugh Dubberly, and I wasn't disappointed. Henderson & Johnson offer a comprehensive user-centered approach to describing in plain language the objectives, components, operations and attributes of any given product or service application. No small thing. Getting clear on the underlying concepts and their relationships can be hard indeed, muddied by all manner of technical jargon, legacy thinking and marketing rhetoric. I lead teams on some of the more complex web-based enterprise software out there, and this book provides a valuable general template for making sophisticated offerings easier to understand, build, sell and use. Remember when the reporting language of interaction designers consisted of mostly of a few use-cases, an information architecture, a set of user interface controls and screen designs? "Conceptual Models" practically extends the influence of good human-centered design-thinking across what is otherwise a fairly narrow technical development arena. I recommend it. -Michael Eckersley, PhD, HumanCentered
5 of 5 people found the following review helpful.
Excellent book on an overlooked aspect of design
By michael
As a UX Designer working on software applications, this book is an excellent resource on how to approach the larger problem.
Oftentimes I find myself reading requirements, and my first instinct is to envision screens, and the relevant components.
This book has really me helped to step back, look at the related parts, and start to assemble a coherent model. By doing so, it's helped me to pare back the UI, and provide a coherent narrative for the user... Highly recommended, especially for UX people coming from the design side of things.
3 of 5 people found the following review helpful.
Went to see Jeff and Austin talk for an hour on the contents of this book...
By Tree Squirrel
I went to go see Jeff and Austin talk for an hour on the contents of this book in Feb, 2013. It was amazing. I'm finally buying this book today. The talk was great for psychologically minded people, designers, and concept-minded problem-solvers. I know this field will get even bigger in the future. I currently work as a webdesign consultant/analyst. This will be extremely helpful for me. I highly recommend hiring Jeff and Austin to come speak at your business if you do anything software related. If I were to chose between reading this book and taking a class in User Experience, I would chose this book. You can also get a pdf version of book for slightly less through the publishers website.
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